Customer Service Account Form

Please complete the form below and our Customer Service Team will contact you shortly

Please make sure this number is contactable at all times, as it makes planning our visit easier.
If your post Code Area is not listed for your venue(s), unfortunately we cannot log your service call through this form. Please contact us using the standard contact us form detailing your requirements. If you have a number of venues
Please include details for all days and times. Our ideal access window is Monday to Friday from 8am to 6pm. Adding restrictions within this window makes it more difficult to plan our visit.
Please add any information you can to make it easier for our engineer to find you, and park closely too as we will need tools and equipment from the vehicle during the visit.
If different to the attendance address, please complete the additional billing information below
If you have more than one piece of faulty equipment, please enter all details and seperate with a “,”
Please provide as much information as you can to assist our team before our visit.

Area of Coverage – Postcode areas LE, NG, DE, LN, CV, B, WS, WV, DY, ST, TF, CW, SY, LL, CH, L, WN, WA, FY, PR, LA, CA, BB, BL, OL, M ,SK, HX, HD, BD, LS, WF, HG, S, HU, YO, SR, TS, DH, DL, NE. 

Attendance Service Levels – Service calls logged 09:00-17:00 to be attended by end of next working day

Helpdesk Contact Details: 01254 506020 /

Rates & Payment

Our rates for attendance are:


Mon-Fri 09:00-17:00

End of next day/Quoted works



60 (+VAT)


50 (+VAT)

  • Callout fee includes travel to site and parking.
  • Payment up front is required before commencement of works.  Payment will be requested by bank transfer or credit card for the callout plus 1 hour (£110+VAT = £132).
  • Authority will be obtained in advance for works exceeding 1 hour or requiring parts.

Bank payments should be made to the following account:

Name: Forest UK Limited

Sort: 30-90-87

Account: 00603995

Bank: Lloyds Bank

Please advise when payment is made.

Credit card payments can be made by calling 01254 583678 selecting Option 5.