Range of Services

COMPREHENSIVE RANGE OF SERVICES SUPPORTING ALL YOUR COMMERCIAL REFRIGERATION & AIR CONDITIONING REQUIREMENTS
Services

The Forest Group’s complete range of services incorporates initial consultation, recommendation, supply, installation, planned preventative maintenance and warranty care and any future reactive service requirements you have which will maintain your assets in peak condition and ensure longevity of use.

Please contact us to discuss your specific requirements on 01254 583678.

A CLEAR & METHODOLOGICAL APPROACH

The Forest Group Projects Team are specialists in smaller individual, or large scale cooperative projects and work closely with our customers to ensure successful achievement of both your timescale and budget requirements.

We ensure that any recommendations comply with current legislation and are suitable for their proposed use. It is becoming increasingly more common for products to fail due to misspecification for their environment or application, and therefore essential that an expert opinion is consulted prior to selection or purchase.

We will also provide an 
installation service to ensure your requirements are successfully implemented by experienced and qualified personnel.

EFFECTIVE INSTALLATION WITHOUT DISRUPTION TO YOUR BUSINESS

At Forest Group, we pride ourselves upon the high standard of the products and services we provide. This is demonstrated in our installation service which, when combined with our design & consultancy service, will guarantee total confidence, and ensure your investment has been specified and installed correctly.

Our experienced Installation Engineers will liaise with our design experts to ensure the project achieves both your timescale and budget requirements, ensuring our solution meets your expectations.

CONFIDENCE IN CONTINUED SUPPORT FROM A MARKET LEADER

Like many other Suppliers, Forest Group can specify, source and supply Commercial Refrigeration Equipment anywhere within the United Kingdom. From the moment you purchase your equipment, it will require careful attention to ensure it operates effectively.

The key difference in dealing with the Forest Group is our focus is on Service and maintenance, providing 24/7 cover, anywhere within the United Kingdom. 
Any Supplier can sell a box, supporting the contents is often overlooked.  With our directly employed, experienced Team of Engineers, each operating a vehicle with a comprehensive stock of sector specific service parts ensuring the minimum downtime and disruption to your business, you will always receive the level of support your investment deserves.

Comprehensive Warranty
Forest Group provides a fully comprehensive parts and labour warranty with every product sold. Where an all inclusive parts and labour warranty is offered direct from the manufacturer, you will be supported by a network of over 250 qualified service engineers.

Comprehensively stocked service vehicles will ensure that where possible a first time fix is achieved.

With Forest Group, a dedicated telephone number will provide access to both sales and service departments, and with no middleman to slow the process, this efficient service coupled with our 
planned preventative maintenance (PPM) offering will ensure that downtime is rare, but on the occasion where required the repair is as fast and possible with as little or no disruption to your business.

SERVICE YOU CAN RELY ON FROM A MARKET LEADER IN COMMERCIAL REFRIGERATION & AIR CONDITIONING SERVICE

The Forest Group provides 24 hour, 7 day reactive breakdown service which guarantees our team of qualified engineers are always available when needed. As each customers’ requirements are unique, we can provide a tailored reactive service package to meet your specific needs. Forest Group strives to provide a service which surpasses your expectations, therefore your required specification will be our accepted minimum.

Our response times can be contracted from 3 hours on business critical equipment and a variety of standard SLA’s for non essential equipment. Our resource levels are carefully controlled to ensure we support our Customers in times of the highest seasonal demand, when you need our support the most. Exceeding our Customers expectations is key to our success in retaining strict KPI monitored contracts, regularly extending our coverage into bordering areas at tender and renewal stage.

Our team of directly employed, qualified and experienced Service Engineers operate from modern, comprehensively stocked vehicles. Our engineers are fully trained and equipped with the latest diagnostic equipment and are constantly updated with the latest information and training. If required, Forest Group can respond to your requirements anywhere within the United Kingdom.

To ensure service calls are attended quickly and efficiently, it is imperative that our engineers can be contacted immediately. Our constant investment in market leading IT hardware, software and mobile communication equipment provides real time information also extends our technical support capability to site level.

Our highly skilled Service Engineers, combined with our fully equipped workshop, stores and technical support facilities enable us to provide the highest standard of service at a competitive schedule of rates designed to meet your specific requirements.